Returns and Refunds

Want to cancel or change your order?

No problems at all. 

 

If you wish to change or cancel an order please contact us on 01756 707853 between 9am and 4.00pm Monday to Friday within the same weekday of placing your order (including evening or weekend before).

Please have the order number and the date you placed your order to hand.

Alternatively, you can email us at sales@trolluk.com.

 

Need to return your order?

We offer a hassle-free returns policy.

 

If you have already received your order and want to return your item back to us, please post to the following address:

 

DexShell Returns

Troll Outdoors

Unit 2 Engine Shed Lane

Skipton

North Yorkshire

BD23 1UP

 

 

Feel free to email us at: sales@trolluk.com.

 

Conditions of return

  • Please ensure the product is unworn, in its original packaging and in a fully resalable condition.
  • The cost of return will be at your own expense, unless the product was received faulty or product is incorrect to your order.
  • A full refund less any carriage cost if applicable will then be provided on receiving back the product.

 

In the unlikely case, if your product fails due to a manufacturing defect, DexShell will be responsible for replacement, or refund, at our discretion.

 

We will provide you with a choice of a full refund or replacement after we have received back and inspected the product from your order.

 

Please ensure that any used 'faulty' goods must be returned to us in a clean/fresh and dry condition before they can be sent back to us for inspection.

 

Refunds

Once we have received your returned item, we will process a refund of the item returned, less carriage costs.

Please allow up to 7 business days for your refund to appear on your bank statement.

 

 

Need to speak to us regarding your return or refund?

Please don’t hesitate to contact our friendly customer service team on 01756 707853 Monday to Friday 9am until 4.00pm or email us at sales@trolluk.com.

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