Lifetime Guarantee

Enjoy a Lifetime Guarantee on all of DexShell’s Socks, Hats and Gloves

 

Our mission

 

At DexShell, our mission is to provide innovation and inspiration for the relentless adventurer. With our own production line, we can supervise and control the manufacturing process to ensure consistent and reliable ‘waterproof’ quality for every piece of our products to our customers.

 

Belief in quality

 

We believe so strongly in the quality of our products we make, we guarantee every product against defects in materials and workmanship.

 

We don’t just guarantee our products for a set time frame. We like to be more flexible because the lifespan of our products varies depending on a few factors. For example, a heavily used or poorly maintained item will probably have a shorter life than an averagely used or well looked after item.

 

How does it work?

 

In the unlikely case, if your product fails due to a manufacturing defect, DexShell will be responsible for replacement, or refund, at our discretion.

 

This warranty does not cover damage caused by;

  • improper care
  • negligence
  • normal wear and tear
  • or the natural breakdown of colours and materials over extended time and use.

 

Returning products

 

Returns should be made through the store or website you bought the product from.

 

You’ll need to have your proof of purchase ready and your retailer will then work with us on your claim. DexShell cannot be liable for lost in-bound packages.  We recommend paying for adequate postage coverage to ensure the product reaches its destination safely.

 

Please note; State law requires that products accepted for warranty evaluation be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

 

For warranty evaluation, please contact dexshell@forville.co.uk